A multi‐facetted patient safety resource—A qualitative interview study on hospital managers' perception of the nurse‐led Rapid Response Team

Abstract

Aim

To explore hospital managers' perceptions of the Rapid Response Team.

Design

An explorative qualitative study using semi-structured individual interviews.

Methods

In September 2019, a qualitative interview study including nineteen hospital managers at three managerial levels in acute care hospitals was conducted. Interview transcripts were analysed with an inductive content analysis approach, involving researcher triangulation in data collection and analysis processes.

Findings

One theme, ‘A resource with untapped potential, enhancing patient safety, high-quality nursing, and organisational cohesion’ was identified and underpinned by six categories and 30 sub-categories.

Conclusion

The Rapid Response Team has an influence on the organization that goes beyond the team's original purpose. It strengthens the organization's dynamic cohesion by providing clinical support to nurses and facilitating learning, communication and collaboration across the hospital. Managers lack engagement in the team, including local key data to guide future quality improvement processes.

Implications

For organizations, nursing, and patients to benefit from the team to its full potential, managerial engagement seems crucial.

Impact

This study addressed possible challenges to using the Rapid Response Team optimally and found that hospital managers perceived this complex healthcare intervention as beneficial to patient safety and nursing quality, but lacked factual insight into the team's deliverances. The research impacts patient safety pointing at the need to re-organize managerial involvement in the function and development of the Rapid Response Team and System.

Reporting Method

We have adhered to the COREQ checklist when reporting this study.

“No Patient or Public Contribution”